Recent Why SERVPRO Posts
Meet Ingrid Lainez, Crew Chief at the Textiles Department at SERVPRO
2/13/2023 (Permalink)
Meet Ingrid Lainez, Crew Chief at the Textiles Department at SERVPRO
We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.
https://youtu.be/DL7gXFnv0Tg
In this video, meet Ingrid Lainez. Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!
Meet Kisha, Business Development Rep at SERVPRO
10/7/2022 (Permalink)
Kisha Edwards, Business Development Rep at SERVPRO
We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.
Click to watch the video of Kisha Edwards!
In this video, meet Kisha Edwards, our Business Development Rep. Kisha hit the ground running with us in June 2021. Kisha is enjoys building relationships with our customers and teams in Alexander, Burke, Caldwell and Iredell counties.
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!
3 Ways SERVPRO of Alexander, Burke, Caldwell and Catawba Counties Serves the Community
7/11/2022 (Permalink)
SERVPRO delivered bicycles and other gifts to needy families in the Alexander, Burke, Caldwell and Catawba County area.
As a member of the Unifour community for almost 14 years, we’ve witnessed and been part of amazing things. And because all of our employees reside in the area, we’ve contributed to numerous events and organizations that our company supports. We love our community and try to serve it in many different ways.
- We sponsor many local events. If there’s a major event in the area, you’ll almost definitely see SERVPRO listed as one of the sponsors. We set up booths at local golf tournaments, participate in Christmas gift delivery for needy families, and even sponsor the blackberry-eating contest each year at the NC Blackberry Festival.
- We serve on many boards. Several of our employees have roles beyond their normal day-to-day responsibilities. They also serve on advisory boards and boards of directors for many events and nonprofits. We often play an active part in some of the events we sponsor!
- We donate to many nonprofits. There are some organizations in our area that are doing amazing things, and we love to help them when we can. We regularly donate to the causes we see making the most impact!
We strongly believe in our community, and we show that each and every day. It’s also why we are committed to serving homeowners and businesses after they have water, fire, or mold damage. It’s our goal to make it “Like it never even happened!”
Meet Beth Lawrence, Project Manager at SERVPRO
6/28/2022 (Permalink)
Meet Beth Lawrence, Project Manager at SERVPRO
We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.
Click to watch the video.
In this video, meet Beth Lawrence, our Project Manager, as she tells us how SERVPRO of Alexander, Burke, Caldwell and Catawba Counties can work to help customers restore their home or business after they have a disaster. Beth has worked with SERVPRO since 2013 and has served multiple roles during her tenure.
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!
Our Highly Trained Restoration Specialists
6/17/2022 (Permalink)
We are an IICRC Certified Firm
SERVPRO of Alexander, Burke, Caldwell and Catawba Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must
• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.
About SERVPRO of Alexander, Burke, Caldwell and Catawba Counties
SERVPRO of Alexander, Burke, Caldwell and Catawba Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Meet Kim & Randy Williams as they Share SERVPRO Customer Success Stories
5/13/2022 (Permalink)
Kim and Randy Williams are the owners of SERVPRO of Alexander, Burke, Caldwell and Catawba Counties and SERVPRO of Iredell County.
We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.
In this video, meet Kim and Randy Williams, owners of SERVPRO of Alexander, Burke, Caldwell and Catawba Counties and SERVPRO of Iredell County. Kim and Randy share some stories about their customers and how SERVPRO can help people and businesses in their time of need.
Click to watch the video.
After years in the restoration and cleanup industry, Randy and Kim decided to start their own SERVPRO franchise and incorporated in January 2009, just after the recession hit. While it was a slow start, they took every job and treated their customers with empathy and respect. Today, they have over 70 employees and operate four franchises that serve the entire Unifour region, including Lenoir, NC; Morganton, NC; Hickory, NC; Newton, NC; and Conover, NC. Their employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers.
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!
Meet Mike Richey, Commercial Business Development Representative
4/20/2022 (Permalink)
Meet Mike Richey, our Commercial Business Development Representative at SERVPRO of Alexander, Burke, Caldwell and Catawba Counties.
We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.
In this video, meet Mike Richey, our Commercial Business Development Representative, as he tells us how SERVPRO of Alexander, Burke, Caldwell and Catawba Counties can help restore your home or business after an emergency. He tells us how the SERVPRO team works to help make peoples' lives easier when faced with challenges.
Click to view this video
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!
Meet Tonya Hughes, Quality Assurance with SERVPRO
3/28/2022 (Permalink)
Tonya Hughes, Quality Assurance with SERVPRO
We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.
In this video, meet Tonya Hughes as she tells us why she works in Quality Assurance with SERVPRO of Alexander, Burke, Caldwell and Catawba Counties. She tells us why she enjoys working with customers and with other members of the SERVPRO team to help those in need.
Click to view this video
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!
Why You Should Have Your Air Ducts Cleaned
2/15/2022 (Permalink)
A duct cleaning removes contaminants and improves your system's performance!
When was the last time you had your home’s duct system cleaned? If you’re like most people, it’s been a long time — if it’s ever been done! A professional duct cleaning isn’t something many homeowners think about, but it can do wonders for your system. That’s why the National Air Duct Cleaners Association (NADCA) recommends you have your ducts cleaned at least once a year. SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has cleaned hundreds of duct systems, so if you’re on the fence, below are some things you should consider!
The Benefits of Getting a Duct Cleaning
1. You can reduce strain on your system. Over time, your air ducts accrue dust, dirt, and other contaminants, which can disrupt the airflow. To compensate for the reduced airways, your HVAC system has to work harder, which can result in higher energy bills and operational issues. A duct cleaning can clear the ducts to allow for a more efficient system!
2. Improve air quality. Nobody likes to breathe in stuffy, dirty air. A professional duct cleaning removes these particles from your system so it doesn’t continue to redistribute them around your house. This is particularly helpful if you have pollen, pet dandruff, or other allergens in your system.
3. Reduce or eliminate odors. Sometimes odors linger throughout your home no matter how much you clean. In such cases, the problem may stem from your duct system, which continues to circulate contaminants throughout your home. If you have this issue, a duct cleaning can either help or remove the problem.
Duct Cleaning Service in Hickory, NC
Your HVAC system is an essential part of your home, so without regular maintenance, it can experience problems when you need it most. If you do need a professional duct cleaning in the Hickory area, know that SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is a NADCA-certified facility. We use industry-standard practices to make sure your system is fully cleaned!
Why Our Customers Choose SERVPRO
1/4/2022 (Permalink)
Our customers sometimes send us cards or online reviews to thank us for the work that we do!
For over a decade, SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has helped Hickory, Morganton, and Lenoir residents recover from fire damages, flooding, mold, and more. We’ve invested a lot into this community, and we are always honored to serve those in their time of need. This is why it’s rewarding to hear from our customers — whether it’s an online review, a letter, or directly from the customer. If you’re unsure why you should call us to clean and restore your damaged home, here’s what some of our past customers have had to say!
Our Customers’ Feedback
We called SERVPRO when we had a little fire in our home. They came to our home immediately and could not have been more professional and knowledgeable. Machines were brought in to get rid of smell, A/C ducts were cleaned out, and they did a fabulous job with cleaning my home.
— Lauren G. of Lenoir, NC
Jerry with SERVPRO came out twice to inspect my water damage. I’m a disabled veteran and short on funds. He gave me advice on how to manage it on my own, and he was respectful and kind, which is hard to find today. For this terrific service, I will give my future business loyalty and referrals locally. Highly recommended!
— Carolyn D. of Hickory, NC
SERVPRO is a fantastic company! Very efficient and responsive to my situation. Job was completed in a reasonable amount of time! Jonathan was very professional and great to work with throughout the entire process.
— Sean Y. of Morganton, NC
Your Local Cleanup Professionals
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we do everything we can to ensure our customers have a positive experience. Our team is friendly and professional, our quality assurance department makes sure you’re happy, and we’re fully transparent about our process and everything we do. If you need a local cleanup and restoration company, know that SERVPRO is available 24/7 to make any disaster look “Like it never even happened.”
How We Train Our Team
7/13/2021 (Permalink)
We also hold training sessions to keep our technicians current on the latest trends and best practices!
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we have a team of more than 70 well-trained employees. We believe that in order to provide the best possible customer service, we need to invest in hiring and training the right people. To accomplish this, we have our employees go through multiple programs, such as through SERVPRO HQ, the IICRC, and, in some cases, NADCA.
SERVPRO’s Training Program
At our corporate headquarters in Gallatin, TN, we have a state-of-the-art training facility where SERVPRO employees can experience the mitigation process first-hand. We have a dedicated house that is intentionally flooded so crew chiefs and technicians can learn how to extract water and dry out a home. When possible, we send our crews to this special facility to get the full SERVPRO training experience.
IICRC and NADCA
In addition to SERVPRO’s rigorous training program, we also have our field staff get relevant certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This organization sets the standards for training and certification in our industry, and we encourage all our employees to get their certification.
Some of our employees also have certifications from the National Air Duct Cleaners Association (NADCA), which sets the standards for the duct cleaning industry. This allows our technicians to be knowledgeable and use the most current methods for cleaning HVAC systems!
A Team of Quality People
SERVPRO of Alexander, Caldwell, Burke and Catawba Counties’ mission is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. That’s why we push our team to be knowledgeable in the services that we provide. If you want professionals to help you clean and restore your Morganton, NC property, call us at (828) 396-1070 today!
3 Ways We Take Care of Our Morganton, NC Customers
6/8/2021 (Permalink)
Our quality assurance department checks on customers and makes sure they're satisfied and kept up-to-date!
When many of our Morganton customers call us, they are experiencing one of the worst days in their lives. Because of the nature of our business, we put a lot of effort into optimizing our customers' experience. From beginning to end, we want our customers to feel assured that our professionals are helping them get their lives back to normal. There are many ways we accomplish this, but below are 3 of the most important steps we take!
Serving Our Morganton Customers
1. We communicate with our customers. When you have strangers in your home, you want to know what they’re doing and when. Our crew chiefs offer regular updates, explain processes, and answer any questions you may have. We also have a quality assurance team that makes sure you're satisfied both during and after the job. After all, we want you to know and trust that you’re in good care!
2. We immediately respond to disasters. If you have a disaster, you don’t want to wait hours for somebody to help you clean up your home. That’s why our staff is available 24/7 and will respond as soon as possible. Even if you have an incident at 3 a.m. on Christmas morning—we’ll be there to help.
3. We make the restoration process as stress-free as possible. Property damage can be very stressful, so our team does everything we can to help you navigate the process. We’ll help you work with your insurance, restore your belongings, and make sure you understand the next steps in the process. We’re both your helpers and your advocates!
Local Cleanup and Restoration Professionals
It’s not enough to just hire any disaster restoration company—you need to hire one that makes you feel like you’re in good hands. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we do everything we can to provide the best customer service. We're based in Lenoir, NC, but service the entire Unifour region, so if you have fire or water damage and need professional help, you can call us anytime at (828) 396-1070!
3 Ways We’ve Improved Our Newton, NC Services
4/13/2021 (Permalink)
Our crews can clean your air ducts, giving you cleaner air and a more efficient HVAC system.
When we opened our doors in 2009, we were a 3-person team and had the bare minimum we needed to start our own SERVPRO franchise. As we’ve grown over the years, we’ve strived to improve our processes, services, and equipment so we can continue to offer the best service to our Newton-area customers. There are several ways we’ve enhanced our services, but today we’re going to share just a few!
New and Improved Cleanup and Restoration Services
We believe in providing fast, efficient services, which is why we've made some of the following changes.
- We have our own in-house dumpster service. In many situations, our crews have to dispose of debris and unsalvageable items. In the past, we used a 3rd-party dumpster service to provide and remove garbage containers for our crews, but these proved to be costly and had slow turn-around times. In some cases, it could take days before we could get a dumpster to a site for our crews to begin. Now we manage our own dumpsters, which keeps our costs down and allows our team to work more efficiently!
- We have our own textiles cleaning facility. There aren’t many disaster restoration companies in the Newton area that can claim to be a one-stop shop for your restoration needs, but we do! We have a state-of-the-art textiles cleaning facility that we use to clean your damaged clothes, linens, and more. You don’t have to worry about where your belongings go—we take care of everything in-house!
- We perform duct cleanings. Your HVAC system plays an important role in your home, which is why it needs to be constantly maintained. Excessive dust, soot particles, and other debris in your system can lower its efficiency and cause it to overwork. Fortunately, we offer duct cleaning services to the Newton and Conover, NC areas, both as part of the restoration process and as a standalone service!
Your Newton-Area Professionals
It’s our mission to offer best-in-class customer service to Newton and the surrounding areas. As we continue to grow, we’ll continue to improve our processes and the ways we can serve the community. If you have a disaster, know that our team at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties can truly make it “Like it never even happened.”
How We Provide Great Customer Service to Our Hickory, NC Customers
3/9/2021 (Permalink)
Pre-COVID, our employees would meet to review current jobs and address any concerns. Nowadays, this is done virtually!
Disaster Restoration Specialists with a Customer-Centric Focus
For more than a decade, SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has helped thousands of Hickory-area residents clean and restore their damaged properties. As we’ve continued to grow, we’ve put a lot of emphasis on offering high-quality customer service. We understand that in many cases, our customers are reaching out on one of the worst days of their lives, so we take care to provide a positive and seamless experience. There are many steps we take to provide this level of service, but we’ll share a few below!
Top-Tier Customer Service in Hickory, NC
Customer service comes in many forms, such as having an expert team, listening to feedback, and offering excellent communication. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we have put particular emphasis on these three areas.
1. We train and certify our employees. One of the most important ways we can serve our customers is by ensuring our team is trained and knowledgeable in the services we provide. We have our employees maintain updated certifications through the IICRC and NADCA, as well as through programs from SERVPRO HQ!
2. We receive and implement feedback from our jobs. Since we began our local operations in 2009, we have helped thousands of homes and businesses recover from disasters. After each job, we ask customers to complete a brief satisfaction survey, which we use to improve services and the overall experience. We read each and every response!
3. We emphasize communication. Communication is extremely important to our team, which is why our employees update our customers every step of the way. We explain processes, answer questions, and provide progress reports. We want our customers to feel in control and in the know!
Your Hickory-Area Professionals
When you’re looking to hire a disaster restoration company, you want to find somebody trustworthy and knowledgeable. If you live in the Hickory, NC area, you don’t have to look far—SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is one of the top restoration companies in the area. If you have an incident and need professional help, you can call us any time at (828) 396-1070!
3 Ways We Take Care of Our Hickory, NC Customers
2/16/2021 (Permalink)
Our team has worked hard to build up a great customer experience!
Professional Service When You Need It Most
When many of our customers call us, they are experiencing one of the worst days of their lives. Because of the nature of our business, we put a lot of effort into our customer experience. From beginning to end, we want our customers to feel assured that our certified professionals are helping them get back to normal. There are many ways we accomplish, but below are 3 of the most important steps we take!
1. We communicate with our customers. When you have strangers in your home, you want to know what they’re doing and when. Our crew chiefs offer customers regular updates, explain processes, and answer any questions. We also have a quality assurance team that will follow up during and after the job to ensure we've met your expectations. After all, we want you to know and trust that you’re in good care!
2. We immediately respond to disasters. If you have a disaster, you don’t want to wait hours for somebody to help you clean up your home. That’s why our staff is available 24/7 and will respond as soon as possible. Even if you have an incident at 3 a.m. on Christmas morning—we’ll be there to help.
3. We make the restoration process as stress-free as possible. Property damage can be very stressful, so our team does everything we can to help you navigate the process. We’ll help you work with your insurance, we’ll help you restore your belongings, and we’ll even make sure you understand the next steps in the process. We’re your helpers and your advocates!
Certified Professionals Serving Hickory, NC and Beyond
It’s not enough to just hire a disaster restoration company—you need to hire one that makes you feel like you’re in good hands. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we do everything we can to provide the best customer service we can. If your Hickory home has fire or water damage and need professional help, you can call us anytime at (828) 396-1070!
How Much is an HVAC Cleaning in Hickory, NC?
1/5/2021 (Permalink)
Our Hickory, NC experts are trained to do thorough duct cleanings. We even show before and after photos!
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we offer many services—mold remediation, textiles cleaning, and odor removal, just to name a few. Many customers are surprised to learn we also perform duct cleanings! Our employees are certified by the National Air Duct Cleaners Association (NADCA) and have cleaned hundreds of homes in the area.
But when our Hickory customers call us, they usually have one pressing question: how much does it cost? Well today, we’re going to explain our pricing!
Disclaimer: The pricing discussed in this post is strictly for a residential HVAC cleaning. Commercial cleanings are usually more involved and require more catered pricing, so if you have questions about that, please call our office and speak to one of our duct cleaning specialists!
The Cost of a Duct Cleaning
If you need your home’s HVAC system cleaned, the price can vary based on certain factors. However, we often give customers a quote based on the information they provide. At a minimum, a duct cleaning will cost $500, but in some cases, it will cost more. Here is our pricing breakdown:
- $38 for each vent
- $45 for each return
- $100 for air handlers located in a basement or closet
- $150 for air handlers located in an attic or crawlspace
Here’s an example: If your home 9 vents and 2 returns ($432) and the air handler is in the attic ($150), then you could expect to pay about $582.
Here’s another example: Let’s say your home has a total of 6 vents and 1 return ($273) and the air handler is in one of your closets ($100). Although those two add up to $373, you would pay $500 because that is our minimum price.
However, these are estimates and are not indicative of the final price. If our technicians find additional (or fewer) vents/returns, for example, the price may lower or increase accordingly. If there are any complications that we discover (such as mold), that may also affect the price.
Hiring Hickory HVAC Cleaners
If your air ducts need to be cleaned, it’s important that you can call professionals you can trust. Our NADCA-certified employees are thorough and transparent about the cleaning process. Plus, we always show before and after photos to our customers. So if you need expert duct cleaners at your Hickory, NC home, call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties at (828) 396-1070!
Why We Restore Your Belongings
7/6/2020 (Permalink)
Our textile cleaning facility in Lenoir, NC can clean most damaged soft goods. We take every precaution possible to save your damaged belongings!
We recently had customers whose entire home was damaged by an electrical fire. In fact, our repair team had to completely rebuild most of their house. For the homeowners, the recovery process was long and stressful.
But for the wife, it was particularly difficult because her cherished cabinet — passed down from her grandmother — had been lost in the fire. Or so she thought.
Our team had actually managed to locate a specialist who was able to completely restore the cabinet. The moment we finally revealed the restored item was one that many of our employees still remember.
At SERVPRO of Alexander, Caldwell, Burke & Catawba Counties in Lenoir, NC, we put an emphasis on restoring your belongings — not replacing. We believe this approach is often cheaper and helps you keep the items you hold valuable.
Restore vs Replace
You can’t replace sentimental value. That’s one of the reasons our team takes every measure we can to try and restore your belongings. If you replace an item, you may get a similar — or sometimes better — version of the one you had before, but that’s often not enough for customers.
For example, if the aforementioned customer had purchased an exact replica of her grandmother’s cabinet, it wouldn’t be the same one that her grandmother had given her. It would be an identical copy, but the customer would know it wasn’t the same. And because it was an antique, it may have been hard to find a comparable replacement.
Even if sentimental value isn’t a concern, restoring an item can often be cheaper. If the insurance company had paid for an identical cabinet, they might have had to pay $3,000, for example. But if it only cost us $1,000 to have it restored, then the insurance company would have saved $2,000.
This matters because your policy will have a coverage cap, so once your insurance company pays a certain amount, you'll have to pay for the rest out of pocket. The cheaper it is to have things replaced/restored, the more items you can potentially save.
The Restoration Process
Although we had to hire a specialist to restore the cabinet, we can actually restore most items ourselves. Our team is IICRC-certified, plus we have a variety of specialty equipment and products we can use to restore your valuables.
Surface Cleaning
If your belongings only have surface-level damage, we have a few different options for cleaning them. In some cases, we wipe items with rags and dry sponges. If the damage is heavier, we will use proprietary cleaning products to help remove residue.
Ultrasonic Cleaning
Some items require more substantial cleaning that can’t be done by hand. In these cases, we may have to use our ultrasonic cleaning equipment. During this process, qualified items are placed in water or a specific solvent and agitated by sonic waves, which helps remove contaminants from the items. This works especially well for jewelry, electronics, and other sensitive objects.
Textiles Cleaning
SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is one of the only restoration companies in the region with a dedicated textile cleaning facility. At our facility, we are able to clean most damaged textiles, including clothing, linens, and even stuffed animals. We even have an Esporta, which is a machine capable of cleaning more than 90% of soiled soft items!
Odor Removal
Depending on the incident, your belongings may have a distinct odor. We have proprietary products and equipment that are capable of removing any odor. If your belongings have an offensive smell, we can take care of that through our ozone chamber, CLO2 treatments, or other options.
Calling the Restoration Experts
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we care about you and your valuables. Although some items are beyond saving, we exhaust every option available. If your Lenoir home's been in a disaster, don’t assume your belongings are lost forever. Call us at (828) 396-1070, and see what we can do to have them restored!
Disinfecting Our Local Fire Departments
6/22/2020 (Permalink)
Our team has cleaned multiple businesses in the area, including some of our local fire departments!
Once COVID-19 spread to North Carolina, most of us were asked to stay home with few exceptions. Although many of those restrictions have been lifted or relaxed, our local first responders have continued to serve our community through it all.
While we rely on their services, this unfortunately puts them at risk of being exposed to COVID-19. In fact, the Sawmills Fire Department recently had 6 confirmed cases on their force. While the department has been able to continue serving the community, it has highlighted the risk these men and women face.
SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has always supported our local fire departments. That’s why we have offered to disinfect our local departments for free. We started with Sawmills Fire Department after their confirmed cluster, but we have also begun to clean and disinfect others throughout the community. Our cleaning process involves fogging and wiping down high-traffic areas with EPA-approved products!
Certified: SERVPRO Cleaned
At SERVPRO, we believe in supporting our community—especially during times of need. Our Certified: SERVPRO Cleaned initiative is a defensive pathogen cleaning program that is aimed at building confidence in business owners, their employees, and their customers. Even if you’re not a first responder, you can call us today at (828) 396-1070 to get a quote for a professional cleaning!
How We’ve Helped During the COVID-19 Pandemic
5/18/2020 (Permalink)
We set up a containment unit at a local healthcare facility so their staff could safely change out of PPE!
We’re more than a month into the governor’s stay-at-home order, and each of us has been impacted to varying degrees. Due to the virus’ threat, menial tasks — such as going to the grocery store — have now become a coordinated event. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we’ve taken some steps to help make things easier on the community.
Near the end of March, we implemented safety policies to keep our customers and our employees safe. These policies have allowed us to continue serving customers that have had fire and water damages. But we’ve also done some work in the community to help slow the coronavirus’ spread.
Commercial Cleaning and Disinfecting
Since the virus made its way into North Carolina, we have had dozens of local businesses call us for cleaning and disinfecting services. While we cannot kill the coronavirus, we are following CDC guidelines and using EPA-approved cleaning products to target known hot spots. This process helps slow the spread and provides peace of mind to a business’ employees and customers. If you are interested in having us clean and disinfect your business (either proactively or because of a known case), call us any time at (828) 396-1070.
Helping a Local Healthcare Facility
When we work with mold, our team sets up a containment chamber to keep mold spores contained. A local healthcare facility reached out to us and asked us to create a similar containment unit so their staff would have a safe place to disrobe their PPE after working with patients. We happily designed a custom unit — one with multiple zones so they could disrobe and change without putting themselves at risk.
Always Here to Help
At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we believe in helping during times of need. We’re continuing to serve our customers when they have disasters, and we’re continuing to identify other ways we can serve the community. If you need our services during these difficult times, know that we’re always here to help!
Our Safety Policies During the COVID-19 Pandemic
4/1/2020 (Permalink)
Our employees are taking extra precautions to protect themselves and others from the spread of COVID-19!
We Value Our Customers and Our Employees
The coronavirus outbreak has caused major disruptions in both our communities and the world. SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is still fully operational and is available 24/7 for your cleanup and restoration needs. However, the presence of COVID-19 and the potential threat it poses requires that we make some changes. We have adopted several new policies that are designed to protect you and our staff from the risk of infection.
Sick Employees Must Stay Home
It’s important that our employees take care of themselves and prevent the spread of any sickness to others. We have required that any employees who show symptoms of an acute respiratory illness stay home. They must be symptom- and fever-free for at least 24 hours before they are allowed to return to work.
Additionally, any healthy employee who lives with a family member with a confirmed case of COVID-19 is also required to stay home.
All Customers Will Be Pre-Screened
Our services require our employees to enter homes and businesses. That’s why we now ask screener questions to all customers before we start services. Specifically, we’ll be asking customers if they or somebody in the home has recently been sick, and we’ll ask if they have recently traveled outside of the country.
If the customer answers “yes” to either of our questions, we will still serve them. However, we will require our employees to wear additional protective gear and to take extra precautions to reduce the risk of exposure.
Mandatory Social Distancing
Social distancing is an effective way to reduce the spread of pathogens, so we’re limiting the amount of contact our staff has with each other. For starters, we have eliminated all in-person meetings and have moved them online. We have also asked all capable employees to work from home.
We’ve also placed restrictions on the number of people allowed in certain buildings, and we’ve asked that they stay at least 6 feet away from each other when possible.
Our Team Is Here to Help
SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is well-equipped and ready to handle any disaster during the coronavirus outbreak. If you need emergency services or would like a deep-cleaning of your business, call our team anytime at (828) 396-1070!
SERVPRO of Alexander & Caldwell Counties Supports the Community
2/26/2020 (Permalink)
We participate in various events in the community, such as the Lenoir Christmas parade!
Since 2009, we’ve helped customers in the Lenoir and Taylorsville communities recover from fire and water damages. In fact, we’ve experienced significant growth since our early days, and have become one of the top SERVPRO locations in the country. But all of that success comes from the support we’ve had from the community. That’s why we believe in giving back to the places and people that have helped us come all this way.
We Participate in Local Festivals
If you’ve ever been to the NC Blackberry Festival or the Lenoir Christmas parade, then you’ve almost certainly seen our team. Each year, several of our employees attend and participate in various community events. For example, we host the annual blackberry eating contest and send teams to local golf tournaments!
We Donate to Charities and Nonprofits
Alexander, Caldwell, Burke and Catawba counties are rich with charities and nonprofits aimed at improving the lives of our fellow neighbors. We frequently contribute money and resources to many of these organizations. We’ve seen first-hand how some of these donations have contributed to the betterment of our community, so we’re proud to continue the tradition!
We’re Members of Civic Organizations
Some of our employees are involved in various civic organizations in the area. We believe that our employees should donate some of their time back to the community, which is why we encourage them to volunteer. These relationships help us learn more about the members of our community while also discovering new avenues to support them!
We’re Here to Help
We’re known for our ability to help victims of fires and flooding, but we’re also eager and available to help the community in other ways. Now in our 11th year of service, SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is excited to continue our services to everyone in need.
Why You Should Choose SERVPRO
1/21/2020 (Permalink)
We have a large and experienced team ready to handle any size disaster!
When you have a disaster—whether it's fire damage, sewage backup, or even water damage—you have an important decision to make: choosing a disaster restoration company. If you don't know where to start, you'll want want to hire a company that’s reputable, capable, and professional. After all, why would you want anything less for your Lenoir home or business? Fortunately, our team at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is all three!
Strong Reputation
We first opened our franchise’s doors in 2009 with just 3 employees (including our two co-owners). In the 11 years since then, we’ve continued to serve all of our customers at the highest level possible. Our customers consistently leave us high marks and leave us great Facebook and Google reviews. Many of our customers are from repeat business or referrals from a previous customer!
Capable Team
Although we started with a small team more than a decade ago, we’ve now grown to more than 60 employees, a total of 5 franchises, and have hundreds of units of equipment. We have worked on thousands of jobs over the years—ranging from small residential work to large, million-dollar commercial jobs. No matter what kind of work or how extensive the damage is, our team is capable of cleaning and restoring any disaster.
Highly Professional
We believe the best way to give our customers the best possible service is to build up the best possible team. For starters, we ensure our employees are certified—both by the IICRC and SERVPRO. We also encourage our employees to seek higher levels of training and to pursue professional development. Our employees also receive periodic evaluations, and we utilize the feedback we get from our customers.
Get High-Quality Help
If you need professional help to clean up water and fire damages, know that SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is available 24/7. Our team aims to restore your home or business to its pre-disaster condition, so if you live in the Lenoir, NC area, call us anytime at (828) 396-1070!
Packing, Cleaning, & Storing Your Possessions
7/29/2019 (Permalink)
Our team makes sure every item is inventoried and carefully packaged before being sent back to our warehouse for cleaning and storage.
Floods, fires, and other disasters usually affect an entire area of your home or business. So it’s not just the floor and the walls that are damaged—it’s also your furniture, your clothes, and your valuables.
We’ve served the Lenoir, NC community for 10 years, and we’ve learned that it’s sometimes the sentimental items that mean the most to our customers. That’s why our team of professionals performs packout services as part of our restoration process.
The Packout Process: Salvageable vs. Unsalvageable
Our packout service is a process by which our team “packs out” your property’s contents to be temporarily relocated for the duration of the restoration process. When you have a disaster, one of the first things we do is send a team to sort and box your belongings. To ensure every item is accounted for, we scan and catalog every item into our system before placing them in labeled boxes. This process also ensures customers get all of their belongings back!
Unfortunately, some items—either due to the nature of the item or the amount of damage it sustained—won’t be able to be saved by our team. Known as “nonsals,” these unsalvageable items are cataloged the same as all of the other belongings, but they are generally disposed of instead. However, before we take any such action, we always meet with you to review the unsalvageable items so you can make a final decision!
We Clean Your Belongings
The packout process is usually just the beginning. Once our technicians have relocated your belongings to our warehouse, they will be expertly cleaned. We use a range of cleaning techniques and proprietary products to restore it as close as we can to the original condition. Any textiles—including clothes, linens, and stuffed animals—will be sent to our on-site state-of-the-art textiles cleaning facility. Our facility is also equipped with an ozone chamber to eliminate any lingering odors!
We know how important it is to save sentimental items. Our technicians work hard to restore your home’s contents to their pre-disaster condition. If you have a disaster and need a team of local professionals, call us today at (828) 396-1070!
Our Textiles Cleaning Service
7/22/2019 (Permalink)
This is just a small part of our textiles cleaning facility!
Imagine your child’s favorite teddy bear was scorched in a fire. Or perhaps the quilt your grandmother sewed was contaminated with floodwaters. Disasters often affect the items we cherish the most, but they’re not always lost.
Now having served the Lenoir, NC and Taylorsville, NC communities for 10 years, we’ve helped countless customers recover their damaged textiles—ranging from stuffed animals to firefighter jackets. As part of our restoration services, we have a full-service textiles cleaning facility capable of restoring most damaged textiles.
When a customer has damaged contents in their home, we sort them and take them back to our warehouse for cleaning and storage. In the case of textiles, we take them to our special cleaning facility. The process may slightly vary, but the typical cleaning process is as follows:
- We tag all of the items to ensure each customer’s textiles stay together. It’s important to us that nothing is misplaced or given to the wrong customer.
- Textiles are washed and dried using our state-of-the-art equipment. For fragile contents or those that need extra attention, we may clean them in our ESPORTA, which has the capability to clean nearly every textile.
- Any textiles with a lingering odor are placed in our ozone chamber. This chamber eliminates any unwanted smells.
- We carefully store cleaned textiles until we are able to return them to the customer.
If you’d like to see the process in action, watch our textiles cleaning video!
Our goal is to be a one-stop shop for your disaster restoration needs. All of our technicians are highly trained and certified, which is how we’ve been able to restore many items once thought to be permanently ruined by a disaster. If your home or business has been affected by fire, water, or any other disaster, call our team today at (828) 396-1070!
A Word from Our Customers
7/3/2019 (Permalink)
Some of our customers send us "Thank You" cards!
In our 10 years of service, we’ve helped thousands of home and business owners recover from disasters. Over that time, we’ve proudly built a strong reputation in the community as a fast, reliable company. It’s because of this reputation that we’ve been able to grow into one of the top 100 SERVPRO franchises across the nation.
But don’t take our word for it! Many of our customers have been vocal about their experience with us, and we’d like to share some of those with you.
Our Customer Testimonials
“Our project was very large, but everyone we worked with was very professional and work with us on our schedule. We are very pleased with the work that was done. You can't even tell there was damage.”
—Philip A., Google
“We needed help with clean up and smoke removal after a small fire in our home. I spoke to a few companies about the job before calling SERVPRO. We chose SERVPRO because of Tammy Gragg. I had so many questions/concerns about ozone vs. hydroxyl machines and wanted green environmentally safe products for our family. Tammy knows her stuff and quickly eased my concerns explaining it all to me from a professional side, She also knows what people need in crisis! Her integrity and sincere care for others came through the phone and I called her a lot throughout the process and she was always there for us to answer questions. She really is the face of SERVPRO for my family. Now, I would not dare leave a review without saying how WONDERFUL EVERY SINGLE PERSON that worked in my home was. They are very hard workers and I was thankful for each of them. Ingrid and Maricruz especially wonderful through this process. I am very picky about my belongings and family and SERVPRO gets it and they made sure I was 100% HAPPY. Thank you ALL! God Bless!”
—Belinda C., Facebook
“Extremely impressed with the recent [work] your team did. They were efficient, friendly, and took great care with our property.”
—Lynn Marie B., Customer Satisfaction Form
Our Reputation
Our team strives to build a positive reputation in the community. That’s why our employees participate in continuing education and performance reviews. If you’ve been uncertain about using our services, we hope our past customers speak for themselves!
How SERVPRO Can Help
5/16/2019 (Permalink)
Our team has 10 years of experience cleaning and restoring damage from any kind of disaster.
You’ve likely seen our green vehicles—whether on the road, at your neighbor’s house, or at your favorite local business. You may even know us by our name: SERVPRO of Alexander & Caldwell Counties. But do you know what we do? Most people will tell you we’re a fire and water damage cleanup and restoration company. While this is true, it fails to cover the full breadth of our services.
Having served the entire Unifour region—including Taylorsville, NC and Lenoir, NC—for 10 years, we offer services for all of your restoration needs.
Whether you actually have a fire or just have a lot of soot that backed up from your fireplace, you’re going to need cleanup services. Our fire restoration team has the capability to clean and sanitize any fire and smoke residue in your property. This cleaning process includes both the property’s structure and any of your salvageable belongings.
Water damage can lead to structural damage and encourage mold growth—or it may just be biohazardous. Our water mitigation experts can extract excess water and accelerate the drying process, which helps prevent further damage to your home or business. Our goal is to dry and restore your property as quickly as possible!
Mold can cause structural damage and potentially cause health effects in some people, which is why it’s generally best to have a professional mold remediation company address the issue. Our team has a decade of experience helping homes and businesses tackle their mold problems. We focus on containing the mold spores and treating the affected areas. We’ll also make sure any moisture problem is addressed so growth is discouraged in the future!
Imagine returning home to the smell of smoke or even skunk. There are numerous scenarios that could arise that could give your home, business, or vehicle an unbearable odor. Some smells might seem impossible to get rid of, but we have access to cutting-edge technology that can eliminate virtually any odor.
Some biological and chemical materials can be harmful or contaminated and need to be cleaned up using procedures in accordance with OSHA and health regulations. Our team is equipped with the knowledge, gear, and cleaning supplies to properly clean up and dispose of biohazardous materials. Depending on the situation, our technicians can be as discreet as you need them to be.
Disasters often affect more than just the structure of your home or business—they also damage your valuable possessions. Fortunately, we have a state-of-the-art textiles cleaning facility that can remove soot, sewage, and other contaminants from your textiles. Whether its clothes, towels, or even your child’s favorite teddy bear—we can clean and restore nearly any textile damaged by a disaster.
Do you know what happens to your belongings in the event of a disaster? As long as they’re salvageable, we can pack up, clean, and store your damaged possessions for the duration of the cleanup and restoration process. We separate and organize your contents so that at any time, we can tell you which box and from which room an item came from. Our goal is to give you peace of mind knowing your valuables are safely stored!
SERVPRO of Alexander & Caldwell Counties has served Lenoir, NC and the surrounding areas for 10 years. If you aren’t familiar with our story, we encourage you to learn more about who we are and what we believe in. And if you have a need for any of the above services, please contact us today at (828) 396-1070.
Why SERVPRO of Alexander & Caldwell Counties Should Do Your Duct Cleanings
2/28/2019 (Permalink)
Our duct cleaning professionals are here to help!
Most people know that it’s a good idea to clean your HVAC system (at a minimum of every 3 to 5 years, according to the National Air Duct Cleaners Association). Over time, air ducts accrue a buildup of dust, dirt, and other contaminants, which can diminish air quality and negatively affect the performance of your system. That’s why our team at SERVPRO of Alexander & Caldwell Counties provides professional duct cleanings!
But what sets us apart from other duct cleaning services in the Lenoir, NC area? We’re up-front about our costs, we conduct a thorough cleaning, and we walk you through the process.
We Don’t Have Hidden Costs
We believe that customers should know exactly what they should expect to spend when they call us for an HVAC cleaning. When we give a customer a quote, we give a fixed price based on the number of vents and returns the system has. Barring any unexpected issues (such as excessive mold growth in the ducts), we can give our customers a price upfront.
While this might seem like the standard process, some duct cleaning companies have “hidden” fees. They might initially offer a low estimate to get their foot in the door, but they will begin adding costs once they begin the work. Be wary of companies who attempt to do this!
We Offer Thorough, Professional Duct Cleanings
In order to make it “Like it never even happened.” we make it a point to offer thorough cleanings. Our highly trained staff use high-powered vacuums to clean your entire HVAC system. For contaminants that don’t come free, we seal them in place to prevent them from becoming an issue. We believe it’s important that the system is fully cleaned and the customer is satisfied with the results.
In some cases, duct cleaning companies will offer low prices but perform fast, less-than-satisfactory results. A good telltale sign a company is cutting corners is if they aren’t at your home or business for at least a couple of hours (though usually longer).
We Provide More than Before & After Photos
Any decent HVAC-cleaning company will show their customers before and after pictures. After all, it’s one of the simplest ways to prove to a customer that their ducts have been properly cleaned. But we take that one step beyond. Our technicians will gladly explain the duct-cleaning process and answer any of your questions. We believe in offering friendly customer service and reassurance in our professionalism!
Your Duct Cleaning Professionals in Alexander & Caldwell Counties
If you’re in the market for a duct cleaning, it’s important you feel you can trust the company to enter your home or business. After 10 years in the community, we believe we have the reputation and the professionalism to meet your needs. So if you’re looking for a duct cleaning service in Lenoir, NC, you can call SERVPRO of Alexander & Caldwell Counties today!
Celebrating 10 Years of Service
1/22/2019 (Permalink)
Owners Kim & Randy Williams pose in front of one of their SERVPRO vehicles—one of many they've acquired over their 10 years in business.
When a business first opens its doors, there’s always a degree of uncertainty—uncertainty about success, the future, and whether or not it was the right thing to do. Owners Kim and Randy Williams had those same feelings when they decided to start their own SERVPRO franchise at the beginning of 2009. When SERVPRO of Alexander & Caldwell Counties first opened its doors, it just was them and one other employee at the height of a devastating recession.
Although it was a slow start, they took every job and treated their customers with compassion and respect, and later that year, they hired another employee. Their efforts then began to take shape, and after some momentum, they had the opportunity to purchase the franchise in Burke County in 2011. A similar opportunity presented itself in 2015 when both franchises in Catawba County were up for sale.
Now this year, SERVPRO of Alexander & Caldwell Counties is celebrating its 10 anniversary. After overcoming many obstacles, we have grown into a large team of around 50 employees that has the capability to respond to any size disaster.
To those who have used our services in the past, we thank you for trusting us during a stressful time in your lives. And for those who are considering us, we hope we can earn your business should you ever need us.
Thank you to everyone who has helped us become the business we are today. We hope to continue serving you for many years to come!
SERVPRO of Alexander & Caldwell Counties at the Lenoir Christmas Parade
11/19/2018 (Permalink)
SERVPRO will be at the annual Lenoir Christmas Parade this year!
Before you know it, Christmas will be in Lenoir! In fact, you can mark your calendars for November 30—that’s the date for the annual Lenoir Christmas Parade! Every year, well over 100 Christmas-themed floats flow through downtown Lenoir, followed by the man of the hour: Santa Claus himself. And just like we’ve done for the past consecutive years, SERVPRO of Alexander & Caldwell Counties will join in the festivities.
This year, however, we’re not bringing our Large Loss trailer due to the size of the parade. Instead, we’ve invited a green celebrity and his animal friend to operate this year’s SERVPRO vehicle! We hope to see you at the parade, and we hope you have a very Merry Christmas!
Why You Should Hire SERVPRO of Alexander & Caldwell Counties
11/8/2018 (Permalink)
We have a team of over 50 employees who are ready to respond to any-size disaster!
When disaster strikes, you want to restore your home or business to its pre-disaster condition, which is why you hire a disaster restoration company. But in Alexander & Caldwell Counties, there are multiple restoration companies to choose from, one of them being SERVPRO of Alexander & Caldwell Counties. Why should you hire us? Below are just 3 reasons!
- We are the largest disaster restoration company in the region. There are multiple disaster restoration companies in the area, but after nearly 10 years, we have secured ourselves as the largest and most efficient. We have over 50 employees, hundreds of units of equipment, and we can handle anything from small damages to large-scale disasters!
- We have a full-scale textile-cleaning facility. If a fire or flood damages your clothes, rugs, or other textiles, they’re in good care. At SERVPRO of Alexander & Caldwell Counties, we have a fully operational, state-of-the-art textiles cleaning facility where we can completely restore damaged textiles. And our ESPORTA can clean even the softest materials, such as stuffed animals and blankets!
- We can handle any-size disaster. Sometimes major disasters can strike, causing large-scale damage to a home or business. Fortunately, SERVPRO of Alexander & Caldwell Counties is a Large Loss franchise, which is a status given by SERVPRO corporate that indicates our franchise has the size, skills, and capacity to clean large disasters. We’ve restored many commercial jobs, most notably Lees-McRae College after the fire in 2017 and some schools in Wilmington after Hurricane Florence!
We do our best to satisfy our customers and to contribute to our community. If you have fire damage, water damage, mold, or any other type of damage, you can call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070! We’ll make it “Like it never even happened!”
What is a Large Loss Response Team?
11/1/2018 (Permalink)
As a Large Loss franchise, we are capable of making any large-scale disaster "Like it never even happened!"
SERVPRO of Alexander & Caldwell Counties has been around for nearly 10 years. During that time, we grew from a 3-man team to a growing, 50-employee operation. As we’ve grown in size, we’ve also gotten better at responding to disasters and helping customers get back on their feet even faster than before. That’s one of the reasons our franchise is part of the Large Loss Response Team.
What is a Large Loss Response Team?
SERVPRO is a large (and growing) franchise chain that is comprised of over 1,700 different franchises nationwide. As a result, when large-scale disasters strike, SERVPRO can deploy as many franchises as necessary to make it “Like it never even happened.”
But some franchises are capable of handling large disasters on their own—those designated as being part of the Large Loss Response Team by corporate. These franchises have the size, equipment, and capacity to handle large disasters by themselves or alongside a local franchise.
SERVPRO of Alexander & Caldwell Counties is one such Large Loss franchise. We’ve responded to the 2017 fire at Lees-McRae College, flooding at Martinsville Speedway in Virginia, and many large disasters, including Hurricanes Harvey and Florence. Our team brings in our Large Loss trailer, equipped with over 100 units of equipment, a generator, a fully equipped mobile office, and more. We pull as many of our resources as possible to present the best customer experience possible.
Your Local Large Loss Franchise
No matter the extent of the damage, SERVPRO of Alexander & Caldwell Counties is capable of responding to any size disaster. If your home or business needs cleanup and restoration services, call us today at (828) 396-1070!
3 Ways SERVPRO of Alexander and Caldwell Counties Serves the Community
10/19/2018 (Permalink)
We go to many ribbon cuttings and other community events, like this one at Planet Fitness in Hickory!
As a member of the Unifour community for almost 10 years, we’ve witnessed and been part of amazing things. And because all of our employees reside in the area, we’ve contributed to numerous events and organizations that our company supports. We love our community and try to serve it in many different ways.
- We sponsor many local events. If there’s a major event in the area, you’ll almost definitely see SERVPRO listed as one of the sponsors. We set up booths at local golf tournaments, participate in the Christmas parades, and even sponsor the blackberry-eating contest each year at the NC Blackberry Festival.
- We serve on many boards. Several of our employees have roles beyond their normal day-to-day responsibilities. They also serve on advisory boards and boards of directors for many events and nonprofits. We often play an active part in some of the events we sponsor!
- We donate to many nonprofits. There are some organizations in our area that are doing amazing things, and we love to help them when we can. We regularly donate to the causes we see making the most impact!
We strongly believe in our community, and we show that each and every day. It’s also why we are committed to serving homeowners and businesses after they have water, fire, or mold damage. It’s our goal to make it “Like it never even happened!”
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