3 Ways We Take Care of Our Hickory, NC Customers

2/16/2021 (Permalink)

Our team has worked hard to build up a great customer experience!

Professional Service When You Need It Most

When many of our customers call us, they are experiencing one of the worst days of their lives. Because of the nature of our business, we put a lot of effort into our customer experience. From beginning to end, we want our customers to feel assured that our certified professionals are helping them get back to normal. There are many ways we accomplish, but below are 3 of the most important steps we take!

1. We communicate with our customers. When you have strangers in your home, you want to know what they’re doing and when. Our crew chiefs offer customers regular updates, explain processes, and answer any questions. We also have a quality assurance team that will follow up during and after the job to ensure we've met your expectations. After all, we want you to know and trust that you’re in good care!

2. We immediately respond to disasters. If you have a disaster, you don’t want to wait hours for somebody to help you clean up your home. That’s why our staff is available 24/7 and will respond as soon as possible. Even if you have an incident at 3 a.m. on Christmas morning—we’ll be there to help.

3. We make the restoration process as stress-free as possible. Property damage can be very stressful, so our team does everything we can to help you navigate the process. We’ll help you work with your insurance, we’ll help you restore your belongings, and we’ll even make sure you understand the next steps in the process. We’re your helpers and your advocates!

Certified Professionals Serving Hickory, NC and Beyond

It’s not enough to just hire a disaster restoration company—you need to hire one that makes you feel like you’re in good hands. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we do everything we can to provide the best customer service we can. If your Hickory home has fire or water damage and need professional help, you can call us anytime at (828) 396-1070!