Highly Trained Restoration Specialists

Experienced and Certified Professionals in the Unifour Region

At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we believe that the best way to run a business is to invest in our employees. By providing them with the tools to succeed, our customers receive high-quality customer service.  It's this philosophy that has allowed us to establish a positive reputation within the Hickory, Morganton, and Lenoir communities of North Carolina.

One of the ways we support our team is by ensuring our employees participate in initial and ongoing training. Each of our production teams attends initial training at our corporate headquarters, and they continue to learn and earn certifications through courses sponsored by the IICRC. We also offer training through self-guided courses and presentations by our management team.

Our employees also have the opportunity to pursue professional development courses, such as through corporate, NADCA or other certified organizations. We want to ensure we're using the most current and efficient tools and methods to serve our customers!

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Alexander, Caldwell, Burke and Catawba Counties offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)