How We Provide Great Customer Service to Our Hickory, NC Customers

3/9/2021 (Permalink)

Pre-COVID, our employees would meet to review current jobs and address any concerns. Nowadays, this is done virtually!

Disaster Restoration Specialists with a Customer-Centric Focus

For more than a decade, SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has helped thousands of Hickory-area residents clean and restore their damaged properties. As we’ve continued to grow, we’ve put a lot of emphasis on offering high-quality customer service. We understand that in many cases, our customers are reaching out on one of the worst days of their lives, so we take care to provide a positive and seamless experience. There are many steps we take to provide this level of service, but we’ll share a few below!

Top-Tier Customer Service in Hickory, NC

Customer service comes in many forms, such as having an expert team, listening to feedback, and offering excellent communication. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we have put particular emphasis on these three areas.

1. We train and certify our employees. One of the most important ways we can serve our customers is by ensuring our team is trained and knowledgeable in the services we provide. We have our employees maintain updated certifications through the IICRC and NADCA, as well as through programs from SERVPRO HQ!

2. We receive and implement feedback from our jobs. Since we began our local operations in 2009, we have helped thousands of homes and businesses recover from disasters. After each job, we ask customers to complete a brief satisfaction survey, which we use to improve services and the overall experience. We read each and every response!

3. We emphasize communication. Communication is extremely important to our team, which is why our employees update our customers every step of the way. We explain processes, answer questions, and provide progress reports. We want our customers to feel in control and in the know!

Your Hickory-Area Professionals

When you’re looking to hire a disaster restoration company, you want to find somebody trustworthy and knowledgeable. If you live in the Hickory, NC area, you don’t have to look far—SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is one of the top restoration companies in the area. If you have an incident and need professional help, you can call us any time at (828) 396-1070!