What our Customers say...


Adam at SERVPRO in Newton explained their processes and what to expect from the beginning. It made a troublesome situation a lot easier to go through for myself and my family. I would recommend this company and this location to friends, coworkers and my family.

I am very pleased with the work they have done to my home. It was a mess from a water damage issue but SERVPRO of Catawba County East did an excellent job of cleanup and repairs to my home. Like they say, "Like it never even happened."

The SERVPRO people did a fantastic job repairing the flooring that was severely damaged by the water leakage from the refrigerator back in the fall of 2018. They took care of everything from A to Z. The people were friendly, knowledgeable and caring to work with. I’d strongly recommend that you have SERVPRO to work with you in the event anything serious should happen in your house, and those people would guide you step-by-step direction of taking care of your home. Not only that, but they’d also take care of you as well.

Our mold disaster was out of control! Thanks for cleaning out our apartment. We are so glad that we called you! SERVPRO is the best.

SERVPRO was helpful in relieving the stress from our accident. I couldn't even think clearly and Tammy and her crew came in and took over everything. And as our family needed items while we were displaced from our home, the team at SERVPRO was prompt to get them to us. Unbelievable at how prompt, professional, courteous, and empathetic they were—anticipating our needs before we even knew what needed to be done. Thank you for help making this difficult time a little easier.

When my washer was leaking in my laundry room and the warm dryer air mixed with it the mold took over a small area of my wall. Well I thought it would be just a quick and simple fix but a week after trying to clean it myself. Turns out it was more than I could handle. Thanks SERVPRO for getting it done for me.

We appreciate the service that SERVPRO has provided our company in respect to urgency and in detailed worked. Service Technicians were professional and did a good job!

SERVPRO cleaned our HVAC ducts. They did a thorough and professional job, explaining as they went along. We would definitely have them back to do that job, if necessary. Keep them on the payroll. They are great representatives for your company.

After having recurrent mold issues with both our front and screened back porch for several years, we called SERVPRO. To begin with, we were impressed with the detailed abatement estimate. The work crew was professional and Michael answered all our questions. He was thorough and explained the process every step of the way. After the mold abatement, the final step was to apply 2 coats of Enviroshield to the ceilings. The work crew covered the porch decks and all surrounding areas with plastic sheeting for protection. It looks great and we couldn't be more pleased.

SERVPRO did an excellent job removing the mold in my house. They were very efficient and thorough. Mike answered all my questions. He showed me pictures he took during the process. They left the place cleaner than it was when they came! Thank you!!

Quick response and very conscientious of our needs. Their attention to detail following a small fire allowed us to get back into operation in a short time. Thanks to Michael Richey and the entire crew. Great job.

When severe mold damage nearly cost me my home, it was time to call in professionals that know how to treat it effectively. The SERVPRO team will do the job right for you, also.

I had a massive leak with my washing machine that caused water to get behind my walls & made its way downstairs! So I literally had a flood in my foyer! David with SERVPRO came right out, analyzed the situation & determined where I had the moisture, cut the walls out, removed the damaged installation & brought in the dehumidifiers & fans! He checked in daily to check on the status on the drying process & today, 5 days later, we had dry walls! YAY! So I meet next week with the adjustor & SERVPRO's adjuster, to start as I call, "Phase 2" of this process...putting my home back together again! But if the contractors that come into my home are anything like David, I'll be a VERY happy customer! I am a single mother to 3 children, so I am very funny about who I let into my home. I felt safe with David in my home & around my children, like I didn't need to stand over him & watch him. He was respectful of my home, and very accommodating to my hectic crazy schedule! Highly recommend to anyone! 10 STARS!!

Cannot say enough about the level of professionalism and service I received from SERVPRO of Catawba County. We had a water leak from our ice maker. Every step of their service from restoration to repair to clean up was fantastic. We had sub floor repairs, hardwood floor repair/ refinishing, dry wall, paint and more. Their cleaning crew was amazing and my house has never been so clean! All the contractors they supplied were excellent. They even worked out payment details with our insurance company. The attention to detail at every step was amazing. SERVPRO scheduled everything with special attention to making it work with my schedule. The teamwork they provided was outstanding in everyway. They made a very painful/difficult situation, painless. If I could give them 10 stars, I would. Thanks to all at SERVPRO of Catawba County for your care, attention and service.

We are very satisfied with SERVPRO and your employees. They are a really nice group and we had lots here to help us. All very friendly, kind, courteous and personable. Always checking if it was okay before doing something—use an outlet, leave their jacket inside, etc. Never complained about their duties. They appeared happy to be here and we were happy to have them. We hope they know how much they were and are appreciated.

My experience with SERVPRO of Burke County, NC was great! They were always on time. Victor always kept me updated and let me know when they were going to be there and what they were doing. I highly recommend using them for all of your Restoration needs due to floods. I appreciate everything they did. My house is like new! Thank you Victor and your crew for everything!

Remarkable work by your entire team. Thanks for your diligence and hard work when repairing the water damage to our warehouse in Valdese. Never realized what a mess a broken sprinkler pipe could make. When you say fast response, you mean it. Thanks.

I can affirmatively state that Victor and the SERVPRO team did an excellent job! No company could have provided better service. Efficient, very courteous, professional, workers were dedicated and worked very hard. Extremely pleased!

My husband and I recently had a water leak in our kitchen area. SERVPRO was eager to help and was out here the next day! I have nothing but good things to say about the crew that came to our house (Victor and Lauren.) They were super helpful and did not hesitate to answer any of our questions. 10 out of 10 in all areas of their work! Would recommend to anyone!

I was very impressed with the quality of SERVPRO's services. They even showed us before-and-after pictures so we wouldn't have to crawl through and see for ourselves!

They did a great job at restoring my home after I flooded my kitchen. I had no idea they would be able to get a company out so fast and they would be so sufficient. The techs were extremely passionate about the work they did and the price I was quoted seemed fair.

The response to my initial call was immediate to halt any additional damage to my house. Your highly skilled crew went to work and definitely saved my home from additional damage. I couldn't be more pleased with SERVPRO to this date. Exceptional service!

Victor with SERVPRO of Catawba West was great to work with. It's unusual in today's world of impersonal service to be able to call a cell number and have someone pick up immediately and ready to help. Victor was the man to help us through water damage issues at our townhome in Hickory. Stephanie in the office was also very responsive to paperwork or insurance questions. Highly Recommended!

I had no idea such a small amount of water damage could cause such a huge problem. Thanks for making my home dry and pretty again.

My heart was breaking after our new hardwood floor was burned. Your project manager gave us a couple of options and worked with our insurance company. Floor looks new again and the walls and ceiling are cleaned, no smell. Would recommend SERVPRO in a heartbeat.

My husband Chris and I just had a house fire the night of Christmas. Tammy and her team at SERVPRO were so fantastic! They not only took so much stress off our shoulders, they were so kind, hardworking, and professional! I would highly recommend them to anyone in need of help from a disaster or anything that covers their field. Thank you so much Tammy, team, and SERVPRO, you are amazing!

Today we had two gentlemen come to our home to inspect a mysterious leak. The two men that came were David and Richard, and they were awesome. My mother and I both commented that we have never been treated so lovely by any repair person. I will recommend both SERVPRO and these gentlemen to anyone in need, and thank you all. The leak ended up being something besides a pipe or things they are used to seeing. Yet these men stayed until they found the source of the problem. They truly cared, and again I am thankful beyond words to know people like this still exist in the world. God bless and thank you for the thorough customer service and honest help.

SERVPRO does a great job. We had some water damage that needed to be repaired and they took care of it quickly and professionally and walked us through the whole process. The supervisor for our case, Victor Peralta, was awesome. He called me daily to update me on the process and texted me whenever I had questions. He even offered to come out on his own time if I had concerns about anything. Best customer service I've ever experienced anywhere. I would highly recommend SERVPRO.

I contacted SERVPRO and you could not have ASKED for finer service than what I received.

I am so appreciative that you guys are the one that my realtor suggested. You made sure the mold was completely gone before I moved in and two years later I am still so pleased I didn’t work with anyone else to get this project completed. Thank you SERVPRO.

Thank you SERVPRO for a clean up job well done. We appreciate all your help.

Recently I had extensive water damage to my home caused by a leaking water heater. I contacted my insurance company, Nationwide, who referred the claim to SERVPRO. All the people that were involved in the repairs were extremely efficient and professional. I am grateful to Mark and Eric for their professional and efficient handling of my accident and to the employees involved in all the repairs. Everyone was courteous and respectful of my situation as I had to move out of my home for several weeks. I am very thankful to everyone for their consideration toward my wife and me during this time.

Dearest Kim & Randy,

Wow! On behalf of the entire WCA and GBC... Thank You for your generous gift! You and your entire SERVPRO staff were such a blessing following Hurricane Florence and word can never adequately express our gratitude for all your hard work! May God continue to bless you and the SERVPRO family! We are forever grateful to each and every one of you all!

Most Sincerely,

The WCA/GBC Family

The team that came to my house was very friendly, on time, and did a wonderful job.

To each and every one that had a hand in making our home complete and livable again, we wanted to say thanks so much!

There are no words in the dictionary to express the thanks and appreciation we have in our hearts for the job well-done as everyone worked together, as a professional team, in taking care of the many repairs needed for our damaged home due to the tree falling on our home.

Word of mouth is your best advertisement...needless to say, thumbs up for a job well done!

Performed excellent work.

Made sure the job was completed to our satisfaction before packing up. Excellent customer service and a truly professional company. Would recommend them to anyone needing this kind of service.

Our project was very large, but everyone we worked with was very professional and work with us on our schedule. We are very pleased with the work that was done. You can't even tell there was damage.


My family and I have dealt with this SERVPRO franchise on two occasions. Thank you so very much for your help in handling some very difficult situations for us. The remediation and cleaning crews have been God sends. Our assigned SERVPRO contact, “Tammy” has truly been exceptional. We sincerely appreciate her team’s hard work. Their dedication and commitment to helping us has been apparent in every interaction. “Tammy” is an excellent project manager who goes above and beyond and we couldn't ask for a better person to help us through such an arduous time.

I had severe water damage in my home SERVPRO was called and there that day. They were called after hours when the damage was found and they came that night ready to do whatever needed to be done. The next day I had a whole crew out there helping me and they were very compassionate also. They moved everything they made sure the floor was safe we had mold they tested it and made sure it was taken care of properly. This was NOT a small job at all but when completed it looked awesome the employees very nice and respectful and very trustworthy. I would not use ANYONE else you can't beat SERVPRO. If you have damage have your insurance call SERVPRO I promise you will not be disappointed

SERVPRO was prompt, courteous, and thorough. I highly recommend them!

My husband Chris and I, just had a house fire the night of Christmas. Tammy and her team through SERVPRO were so fantastic! They not only took so much stress off our shoulders, but we're so Kind, Hardworking, and Professional! I would highly recommend them to any one in need of help from a disaster to anything that covers their field. Thank you so much Tammy, team, and SERVPRO, you are amazing!

SERVPRO was great to work with. Had an issue with a unit and they were able to take care of it completely. Will be doing business with them in the future.

SERVPRO was there when I needed them! They know exactly what they're doing!

These guys did an exceptional job! If you need somebody knowledgeable and dependable, then I recommend these guys!

These guys know what they are doing!

Excellent professionals on everything!

SERVPRO performed in an expert and professional manner. They kept me "sane" during my mishap!

We were very impressed with their services. If we need them again, we will definitely hire them!

SERVPRO was a pleasure to work with! I would highly recommend them.

I was very impressed with SERVPRO's professionalism and swiftness. I highly recommend them to anyone who has water damage.

Mitigation work was terrific. Great service!

SERVPRO was pleasant and very accommodating. 

Eric and Rocky were a pleasure to work with!

They were great, very careful with my fragile things.

Quality folks, helped make sure we got what we needed when we needed it.

Everyone from SERVPRO was wonderful and helpful and helped make this very stressful time easier.

We were pleased with the work.

You all were great!

SERVPRO did a phenomenal job! Randy Williams and his staff were very professional in handling the clean up as well as the restoration of our kitchen. The Cleaning and Construction Staff are to be commended on the outstanding job they did. SERVPRO personnel always followed through in keeping us well informed and were on time in their delivery of each promise. Our family could not be more pleased with the results.

This letter is to thank you and your attentive staff for the outstanding work they did in resolving the water damage and restoring this property. From the very first day, your staff responded promptly to the mitigation needs and followed up with the services of a contractor for restoration. If this style of work is indicative of your standard of work, I would highly recommended your organization to others needing your services for cleanup and restoration.

We would like to say thank you to each SERVPRO employee. They were courteous, dressed very nice and did not say one negative word on the Sunday night we had to call them out at 10:30pm until the day our home was move-in ready. When we asked what we could do to help, their answer was, "Just relax, we will take care of everything for you." When faced with tough decisions during the rebuild, I was told to take my time and find what I liked. Our home looks clean and beautiful again, thank you!

The work done in my home was done in a timely manner, thank you.

You and your guys are just awesome! My house looks far better than it did when you began; I am impressed with the work and how quickly it was done! Eric and his crew went well above and beyond their duties! I will give you all a referral any time you need it, and if anyone needs your help I'm sending him or her straight to you!

Everything was handled professionally and efficiently.

SERVPRO of Alexander & Caldwell Counties is very professional and helpful in times of emergency situations.

Your crew went over and above! They provided great service under very hard circumstances.

The crew at our home was exceptionally kind and professional; you would do well to model future employees after them. I felt very peaceful knowing SERVPRO was on the job.

Helpful, friendly, and obviously well versed in all things related to mold and mold remediation. My husband and I were very impressed by the professionalism and attention to detail. Thank you so much.

If not for this great team of guys, I don’t know if I would have made it through the flood damage repair process with a breakdown. I really appreciate your ability to make a stressful situation bearable.

I can’t thank your team enough for all the hard work they did repairing my fire damaged rental property. Of course I am thrilled with the results, but more importantly, so are my tenants.

Our water heater exploded and left our home in a terrible mess. Thank you all for everything you did to give us back our home. We are overjoyed with the results.