3 Ways We Take Care of Our Morganton, NC Customers

6/8/2021 (Permalink)

Our quality assurance department checks on customers and makes sure they're satisfied and kept up-to-date!

When many of our Morganton customers call us, they are experiencing one of the worst days in their lives. Because of the nature of our business, we put a lot of effort into optimizing our customers' experience. From beginning to end, we want our customers to feel assured that our professionals are helping them get their lives back to normal. There are many ways we accomplish this, but below are 3 of the most important steps we take!

Serving Our Morganton Customers

1. We communicate with our customers. When you have strangers in your home, you want to know what they’re doing and when. Our crew chiefs offer regular updates, explain processes, and answer any questions you may have. We also have a quality assurance team that makes sure you're satisfied both during and after the job. After all, we want you to know and trust that you’re in good care!

2. We immediately respond to disasters. If you have a disaster, you don’t want to wait hours for somebody to help you clean up your home. That’s why our staff is available 24/7 and will respond as soon as possible. Even if you have an incident at 3 a.m. on Christmas morning—we’ll be there to help.

3. We make the restoration process as stress-free as possible. Property damage can be very stressful, so our team does everything we can to help you navigate the process. We’ll help you work with your insurance, restore your belongings, and make sure you understand the next steps in the process. We’re both your helpers and your advocates!

Local Cleanup and Restoration Professionals

It’s not enough to just hire any disaster restoration company—you need to hire one that makes you feel like you’re in good hands. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we do everything we can to provide the best customer service.  We're based in Lenoir, NC, but service the entire Unifour region, so if you have fire or water damage and need professional help, you can call us anytime at (828) 396-1070!