24/7 Emergency Service
Fire Damage Restoration Process
Understanding Our Team's Protocol
Once the fire's been put out and the firetrucks leave, you're left with the aftermath. In addition to the fire and smoke damage, your home will also likely have extensive water damage from the firefighter's efforts. Although the experience can be overwhelming, you don't have to go through it alone. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we have helped hundreds of homes and businesses across the Unifour region of North Carolina recover from fire and smoke damages. Our professional team is highly trained and has hundreds of equipment at the ready. No matter how much damage your property has, we're here to get you back on your feet.
Have Questions About Fire, Smoke, or Soot Damage? Call Today – (828) 396-1070
Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.
Step 1: Emergency Contact
The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources.
Step 2: Inspection and Fire Damage Assessment
We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.
Step 3: Immediate Board-Up and Roof-Tarp Service
Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs.
Step 4: Water Removal and Drying (if water damage is present)
The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process.
Step 5: Removal of Smoke and Soot from All Surfaces
We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.
Step 6: Cleaning and Sanitizing
We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.
Step 7: Restoration
Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.
